Get online support
Hi @michaelbrent , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
Dear Riezl. According to my bank statement, my payment has now been processed. Thank you for your assistance. My username, xxxxxxx. Account number, xxxxxxx.
Thanks for the details, @michaelbrent. We can see that the payment is now in progress. Please be advised the it normally takes 3-4 working days for direct debit payment to be posted.