Blacklisted IP

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adlsjoq4
Level 2

Dear TPG Community

 

How do I go aout resolving a balcklisted IP that is causing my emails to not be delivered to recipients?

 

It is blacklisted with Spamhaus and I have no idea how this happended as I have never used my email address to sned out bulk email or spam email... ever.

 

Please help! Smiley Happy

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Accepted Solutions
adlsjoq4
Level 2

Thanks for all your help david64 - the SMTP authentication seems to have sorted it!

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7 REPLIES 7
david64
Level 13

Hi @adlsjoq4 . Can you reply here with the full blacklist message?

Are you being blocked to just one domain of email addresses (the bit after @) or all email addresses?

Do you know if this problem coincides with your public ip address changing?

If you reboot your router, you will get a new ip address which might solve this problem.

adlsjoq4
Level 2

Hi david64

Thanks for replying... I really appreciate it!

I've attached a screenshot of the error message and, no, I haven't tried rebooting my router...

adlsjoq4
Level 2

... and it affects emails to all domains...

 

david64
Level 13

@adlsjoq4 . Strange that it affects all email addresses.

In the Reason column, click on Details to get more info on why.

Then click on the Suggestion box to see what steps you can take.

david64
Level 13

@adlsjoq4 . Have a look here:

https://check.spamhaus.org/listed/?searchterm=121.44.193.18

Click on Show details at bottom of page.

 

What email client are you using?

In the SMTP settings of your mail client, turn on SMTP Authentication.

 

adlsjoq4
Level 2

Thanks for all your help david64 - the SMTP authentication seems to have sorted it!

Doug48
Level 2

I was blacklisted and thanks to  PG Community I rebooted my router giving me a new IP hence soving the problem - so far