Hi @petra888,
The connection probably fix itself after a series of test performed by our Technical Team. Please understand that TPG will never throttle the connection of the service.
Should you require more assistance, feel free to shoot us a PM with your details.
Regards,
yeah lol. I did a speedtest.net yesterday (in fact the past 4 days) and the download speed was in the range of 45-50mbps. I am on the 50mbps plan. This morning i turned on my laptop and it was extremely slow. So i did a speedtest. and the download speed was down to between 0.53mps to 8.1 mbps !!!! This is even slower than my first dial-up internet connection speed. So i called up TPG, and the fella on the line made me run a series of tests, on my laptop and my mobile. And the speed did not improve. After my ranting, he said someone from TPG will call me again. I hung up. And i ran the speed test again. Voila - the download speed is 42 mbps. So the only explanation is they removed the throttle after my complaint. So throttling even happens to 50mbps plan. Now i recall, the last time i called up to complain about the same thing, the speed was also magicaly restored after i hung up. I find this is unfair practice and dishonesty on TPG's part. And of course they will deny it. Hope to hear from the rest of you.
