Welcome to TPG Community!
We are sorry to know that you are having issues with the speed.
We have located the account using your community details and we are unable to identify any fault on the line or network at the moment.
If you are connecting your devices via WI-FI, you can check out these community articles on how to improve wireless connectivity:
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
How to test your wireless connection using a Speedtest App
If you are still having issues, please send us a private message with your best contact number and most convenient time to receive a call for troubleshooting.