Welcome to the Community!
I've searched for your account using your Community details and was able to find a match.
Sorry to know that you're considering to cancel your service with us.
We'd like to know more about the reason for this request and arrange a specialists to call you.
Can you please let us know your best contact number and time so that I can arrange this for you?
Thanks for providing your details. I've edited your post due to privacy purposes.
I've now arranged a call from one of our Account Specialists today between 3:30pm - 4:30pm.
Let us know you need further assistance.
I understand that one of our Account Specialists has been in touch and further instructions has been sent to your email address.
We hope we can welcome you back to TPG again in future.