Welcome to the community!
We are sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the status of the connection. Shoot me a private message with your account details (Username/Customer ID) together with the address on file.
Internet stopped working. Can still connect to the home network from devices however no internet access from any. I believe there is an issue with the fibre. I have already checked NBN outages for my address (no outage). Must be an issue from the road to the NBN inside box.
How do we organise an NBN tech to fix?