Level 1a

Hi there, I would like to cancel my internet becasuce I am plan moving to new house during XMAS holiday.

Could you please send me the instructions about how to cancel my account.


Hi @xiangliu1 


Welcome to the Community!


We regret to hear that you wish to discontinue your account. That being said, since you're moving to a different address, would you like us instead to relocate your service?


Please send us the following information so we can organize the relevant team to contact you about your request:

  • Customer ID or username of the account you wish to cancel or relocate
  • Best contact number
  • Preferred time for a call

Please advise us if you'd consider relocating the service instead.


For your reference: How do I private message (PM) in the community





Hi @xiangliu1,


Thanks for opting to relocate your service instead of canceling the account. I have organized a call back from our Moving Home Team to contact you tomorrow (Nov 13) between 10AM - 11AM NSW.




Hi @xiangliu1,


I can see that you were already contacted by our Moving Home Team and that a relocation order has been processed.


If you have other questions or concerns, feel free to leave a comment.