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CVC issues 3 nights in a row

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Level 1c

So after many complaints to fix our NBN - HFC.

After 2 visits from NBN, we seemed to have some stable connections almost 10 days.

But 3 nights ago it started again.

Right at peak times, dialup speeds.

It lasted right until 12.00am and past that time.

Funny thing the UL are fine.

So can TPG purchase enough CVC or please look at canceling my service.

Very disappointing from a company like TPG.

 

 

14 REPLIES 14
Level 1c

 So now we have 4 nights in a row.

This is not right.

Does anyone esle have the same problem?

Moderator

Hi @gezza63m

 

Thanks for raising this with us.

 

We tested the line and was able to detect a possible fault within the NBN network, but requires further tests to confirm.

 

We'll arrange a call from our Tech team to help us with further troubleshooting.

 

Please send me a PM with your preferred time and best number to be contacted.

 

Regards,

BasilDV

Level 1b

I have exactly the same problem. At the moment DL is at 6.1 mbs and UP rate is 19.1 mbs.

I only switched to NBN50 recently and initially speeds were great as advertised. Now it went pretty bad for few nights. During the day weekdays speed is fine.

Just in case you ask - wired connection not via wifi.

Reset NBN modem and TPG provided modem few times - no difference.

It is not really great start, I had better experience with my ADSL connection.

Level 1b
Level 1c

Hello BasilDV,

 

Here is the problem.

You said you dectected a fault with the network????

We have had 2 technican's come to fix the problem.

Then to be told it was a network issue and they can't fix it, not their job.

NBN has a different team for that.

So please don't waste time, with a Tech, it's not our issue.

You need to have NBN send a Network team and fix the problem.

With fines looming finally for NBN for poor service and slow speeds, it's now in their best interest to actually fix the problem, like they should have done in the first place.

I am still not getting NBN100 speeds at the moment.

Buy the way we have now had issues for 5 days and night in a row.

It this continues for a week, I will seeking to cancel my contract with TPG and go back to 4G.

 

 

 

Moderator

Hi @gezza63,

 

In order for us to raise this with NBN Co, our tech team needs to run further tests to confirm that there's a network fault.

 

If you could send me a PM with your preferred time and best number to be contacted, we'll arrange it for your convenience.

 

Regards,

BasilDV

Level 1c

Hello,

 

Here is the last ticket number that you closed recently 9807348.

Good place to start.

As the same issue is still happening.

 

 

Moderator

Hi @amaevski,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and was not able to detect any fault within the network.

 

Since, you've done with some test, we'd like to arrange a call from our Tech team to look into it further.

 

Please send us a PM with your preferred time and best number to be contacted.

 

Regards,

BasilDV

Moderator

Hi @gezza63,

 

Thank you for providing a ticket number.

 

We'll raise this with our Engineering team and they'll be in touch with you within 24 to 48 hours once an update is available.

 

Regards,

BasilDV