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Can TPG tell me why you break my FTTB link (without fail) every time my MS Onedrive commences sync?

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Level 1

Without Fail, my FTTB link is cut when MS onedrive commences syncing. This has nothing to do with any local capabilities my side of the router. Thanks.

1 REPLY 1
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Moderator

Hi @johnpclaurie ,

 

Thanks for raising this to us. I'd like to clarify when you say my FTTB link is cut when MS onedrive commences syncing does it mean the service got disconnected/experienced dropouts? Or is it an Error message during MS Onedrive commencing a sync?

 

We ran an inital test the service it shows no line fault and reported dropouts over the last 19hrs.

 

Cheers!