I haven't been able to access my emails for the past few hours. The connection is authorising and then fails to connect. If I try to access emails via Post Office I get the following message -
SQLSTATE  User atmail already has more than 'max_user_connections' active connections
The service status for emails is showing no faults. This happened once before and eventually resolved itself but still did not show as a fault in the email service status.
Also my phone keeps notifying me that it can't sign in.
Is there anything I can do?
Any help would be appreciated.
My apologies about the difficulty in accessing emails. We do currently have an unplanned email outage which our Engineers are actively working on to resolve the issue. Our latest Estimated Time of Restoration (ETR) is set for August 29 (3AM AEST).
For the latest updates, please visit this page: https://www.tpg.com.au/servicestatus
It is now 8AM AEST and the service status for email shows no faults.
I am no longer getting any message when I try to log into Post Office - the login screen just keeps refreshing itself.
Is there still an outage or a problem my end?
Hi @Jaguar, the email outage is still ongoing and it is posted here: https://www.tpg.com.au/servicestatus.php?category=30&timeframe=now
Our Engineers are doing their best to rectify this ASAP and you can check our Service Status Page for further updates.
We apologise for the inconvenience.