Can't add prepaid credit

[0404823583]

I can't add prepaid credit because this message appears: "To add a prepaid credit, you will need to pay any amount owing on this account"
And chequing my payment details, this otrer message appears:
"An existing payment transaction is in progress"
Please, help.

[Anonymous]

Hi @0404823583 ,

Let us help and see other options that we can do to update the payment details of the account. Could you send me a message with your details?

How to send a PM? 

Regards,

I can't add prepaid credit because this message appears: "To add a prepaid credit, you will need to pay any amount owing on this account"
And chequing my payment details, this otrer message appears:
"An existing payment transaction is in progress"
Please, help.