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Hi @Tbk,
Welcome to the Community!
Thanks for raising this with us. We'd be glad to help you sort this out. Can you PM me your account details (customer ID or mobile number and the service address?) so we can pull up your account? I already tried your community details, but we're not able to find a match.
For your reference - How do I private message (PM) in the community
Regards,
Hi @Tbk,
Thank you for providing your details via reply to the email sent.
Unfortunately, the account you provided is for TPG Singapore. This community page is for TPG Australia.
You may visit their Facebook Page for further assistance with your query.
Regards,