I've just signed up for NBN 2 days ago, with the confirmed status from email being "Advance Payment", but I've received SMS that the service is installed but they can't see me online. So I tried setting it up with the NBN box that comes in my apartment - UNI D1 port light is orange, Internet light on modem is blinking green.
I started wizard as per the set-up guide but the error message came up as:
"Scanning Internet connection failed. Your device can not connect to Internet."
I tried contacting TPG on several occassions, each of the representatives giving me different reasons for this, first saying that I am still connected to their Homewireless Broadband (which I've asked to cancel to change to NBN); the second saying that my modem (HG659) is not compatible with FTTP NBN for my apartment.
Before I purchase a new modem, I want to know what the actual problem is because they all seem like flimsy excuses from representatives who reach for the easiest explanation.
I'm very new to NBN connections, I don't even know if my service is activated, but I checked on NBN Co and it said that my address is already connected to NBN and there is no outage.
Please let me know what I can do.
