Due to unexpected circumstances, I need to cancel my NBN plan. How do I go about doing that? I am also on contract, so how much is the termination fee or additional charges because of this contract?
Hi @sherlynsong, we're sorry to know that you'd like to cancel the service. We'll arrange one of our account specialists to contact you to address this matter.
Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community
Thanks for providing the account details via PM, @sherlynsong. We have arranged one of our account specialists to contact you between 2PM and 3PM QLD time today.
Let us know if we can be of further assistance.