I'm sorry to hear that you wish to discontinue your service with us.
Since you mentioned that you're moving to a different address, if you're amenable, we can relocate your service to the new location instead. Let us know if you prefer a service relocation.
For us to endorse your concern to the relevant team, please PM us the following details:
For your reference: How do I private message (PM) in the community
I decided to go with another provider, thus please proceed with my account/service termination by 26 January 2020 :
Customer ID or username of the account you wish to cancel or relocate
Thanks for sending us your details. We passed this to our Account Specialists Team expect a call from us between 3-5PM AEDST. Make sure to keep your mobile phone available and let us know how it will go.