Get online support
Hi @Msqiqi,
Welcome to TPG Community. Please edit your post as it contains your account information. Please refrain from posting in public your personal details for security.
Can you send us a PM with your full name so we can check your account?
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Daisy_Dhen