Cancel my service

Level 1a


I have called TPG on 131 423 and 1300720016 for many times to cancel my nbn service, but I got hung up for every single time! Please reply and cancel my nbn service ASAP! otherwise I have to make a compliant to fair trading. My TPG account number is xxxxxxx. My phone number is 045xxxxxx


Hi @charlottesong,


Welcome to the community!


We are sad to know that you're considering cancelling your service. We are able to locate your account using your given details, based on the latest log on file you have been in contact with one of our Account Specialists and provided you details about cancelling the service.


Let us know should you require further assistance.



Level 2
The same to me. After 30 minutes just hang up after someone said they would transfer me. Go onto the chat later and they denied saying that that doesn’t happen and that they answer calls