Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
I will see what is going on with your NBN order.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
Your NBN-HFC 50/20 service appears to be working now.
I can see the NTD is up, and your modem is authenticated.
It sould be working.
The username i see authed is stazzzzz. If this is your account ,thats good.
If you are not the owner of that username, you should not use it.
The issue is that it keeps dropping off and going back on. It did in in the middle of my commercial law quiz and i was very worried thhe university was going to fail me. We have 4 adults that work and study from home. I've had it drop out in thhe middle of work and it is very stressful and embarrassing. We have exams coming up in a few weeks so this is very important. I've done all the trouble shooting and reset the router 4/5 times. We've tried just connecting one device while doing this. All the green lights are on.