I have been trying to cancel our installation with TPG for over a month due to lack of action. I have emailed a cancellation as requested and asked for my deposit to be refunded but to date I have no response apart from acceptance of my email. Can some please action this and advise us where we return the modem ( still in courier bag).
Welcome to the community!
Thanks for raising this to us. We're sad to know that you're considering to cancel the service, we'd like to take a look into this to better understand the situation, feel free to PM us your account details (Username/Customer ID together with the address on file).
In case you need a reference: How do I private message (PM) in the community.