Internet not working

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Level 1c
Please help my internet has stopped working
How can I get assistance
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi Shane, 

I can see your connection very stable now 

 

20min avg. speed: download 277Kbits/s, upload 1951Kbits/s
Connected at: 2020-04-10 08:23:14
Connected for: 5d 8h 5m 

Thanks 

Rajen 

View solution in original post

8 REPLIES 8
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Moderator

Hi Shane, 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Level 1c
Okay
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Moderator

Hi Shane, 

I can see your Modem got sync, 

Operational Status Up   RTX Actual Throughput 20219.0 kbps 54442.0 kbps
Service Stability STABLE   RTX Actual Net Data Rate 20426.0 kbps 54998.0 kbps
Service Speed Indicator Service is performing within specification. Performance Trouble Tickets should not be lodged for this service.   RTX Attainable Throughput 20075.0 kbps 70606.0 kbps

 

 

Seems your modem not authenticated, that's why you are not able to browse. 

are you using TPG Modem?  

 

Thanks 

 

 

 

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Level 1c
No I have just now installed a new modem because the old one was loosing internet all the time
The new modem is DLink dsl-3890
DLink tech support could not get it going and said either I have no internet or I need to change my user name of password
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Level 1c
Can I use this modem or should I put the TPG one back and then see what the problem is
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Level 1c
Please get back to your service is failing and I am working from home.
The lack of response and care is disappointing
Highlighted
Moderator

Hi Shane, 

I can see your connection very stable now 

 

20min avg. speed: download 277Kbits/s, upload 1951Kbits/s
Connected at: 2020-04-10 08:23:14
Connected for: 5d 8h 5m 

Thanks 

Rajen 

View solution in original post

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Level 1a
Hey Shane1,
I have the same Dlink router and can't get it to connect with tpg, despite my old router connecting fine. What settings did you use to get it working?
Thanks!
Augustus