Internet not working

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Shane1
Level 2
Please help my internet has stopped working
How can I get assistance
1 ACCEPTED SOLUTION

Accepted Solutions
RajenS
Moderator

Hi Shane, 

I can see your connection very stable now 

 

20min avg. speed: download 277Kbits/s, upload 1951Kbits/s
Connected at: 2020-04-10 08:23:14
Connected for: 5d 8h 5m 

Thanks 

Rajen 

View solution in original post

8 REPLIES 8
RajenS
Moderator

Hi Shane, 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

Shane1
Level 2
Okay
RajenS
Moderator

Hi Shane, 

I can see your Modem got sync, 

Operational Status Up   RTX Actual Throughput 20219.0 kbps 54442.0 kbps
Service Stability STABLE   RTX Actual Net Data Rate 20426.0 kbps 54998.0 kbps
Service Speed Indicator Service is performing within specification. Performance Trouble Tickets should not be lodged for this service.   RTX Attainable Throughput 20075.0 kbps 70606.0 kbps

 

 

Seems your modem not authenticated, that's why you are not able to browse. 

are you using TPG Modem?  

 

Thanks 

 

 

 

Shane1
Level 2
No I have just now installed a new modem because the old one was loosing internet all the time
The new modem is DLink dsl-3890
DLink tech support could not get it going and said either I have no internet or I need to change my user name of password
Shane1
Level 2
Can I use this modem or should I put the TPG one back and then see what the problem is
Shane1
Level 2
Please get back to your service is failing and I am working from home.
The lack of response and care is disappointing
RajenS
Moderator

Hi Shane, 

I can see your connection very stable now 

 

20min avg. speed: download 277Kbits/s, upload 1951Kbits/s
Connected at: 2020-04-10 08:23:14
Connected for: 5d 8h 5m 

Thanks 

Rajen 

View solution in original post

AugustusP
Level 2
Hey Shane1,
I have the same Dlink router and can't get it to connect with tpg, despite my old router connecting fine. What settings did you use to get it working?
Thanks!
Augustus