Cancellation of account effective 13.8.2018

[Anderson1953]

Good evening 

i have just spoken to Patty of TPG’s account section (13.8.18, 7.15pm). 

I answered all of Patty’s questions regarding my cancellation and she assured me that she would assist with the cancellation process and forward an email template to me within 10 minutes.  I was advised that this was the only way to finalise the matter.

unfortunately, I haven’t as yet received this template for cancellation. (7.55pm). I have checked ‘Spam’ as well.

consequently, I am putting TPG on notice that I am now with another provider, on another 

line (not TPG’s connection to my home).  Consequently, I am not using TPG’s services.  I require TPG to send me a final account with 13.8.2018 as the last date of useage.

Just a note:  I commenced with TPG in January 2016 and have always been happy with the service and staff.  I am really disappointed that I have to use this forum to cancel my subscription. Also, to read posts of other consumers who have experienced similar problems.

I look forward to a prompt reply.

thanks

S Anderson

[Shane]

Hi @Anderson1953,

Welcome to the community!

I am sad to know that you are considering to close your account with us. I tried to use your community details to pull up the account unfortunately no match. Kindly PM me your account details (Username/Customer ID or Contact number associated with the account) and I'll have it checked.

Regards,

[Shane · Accepted solution]

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@Anderson1953 wrote:

Good evening 

i have just spoken to Patty of TPG’s account section (13.8.18, 7.15pm). 

I answered all of Patty’s questions regarding my cancellation and she assured me that she would assist with the cancellation process and forward an email template to me within 10 minutes.  I was advised that this was the only way to finalise the matter.

unfortunately, I haven’t as yet received this template for cancellation. (7.55pm). I have checked ‘Spam’ as well.

consequently, I am putting TPG on notice that I am now with another provider, on another 

line (not TPG’s connection to my home).  Consequently, I am not using TPG’s services.  I require TPG to send me a final account with 13.8.2018 as the last date of useage.

Just a note:  I commenced with TPG in January 2016 and have always been happy with the service and staff.  I am really disappointed that I have to use this forum to cancel my subscription. Also, to read posts of other consumers who have experienced similar problems.

I look forward to a prompt reply.

thanks

S Anderson

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Hi @Anderson1953,

Thanks for sending us your details. I was able to pull up your account and I've seen that your account status is now inactive.

Please let me know should you require further assistance.

Regards,