TPG Community

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Cancellation

Level 1

I called earlier in regards to the billing cycle and was told that I had to provide 30 days notice in order to cancel my plan. The person I was speaking with told me that I could still be refunded half of this month (middle of the billing cycle) , even if I provided 30 days notice effective of this date. 


2 REPLIES
Moderator

Hi cuongtong22

 

Welcome to TPG Community! 

 

To have a better explanation of the charges/refunds associated with the cancellation, I'll organise a call back to be made from one of our Accounts Specialists. 

 

Kindly provide your best contact number and your most convenient time to receive a call via private message

 

We'll wait for your kind response. 

 

 

Thanks! 

 

 

 

 

Moderator

Good day, cuongtong22

 

Should you still require any assistance, please feel free to let us know. 

 

 

Cheers!