Cancellation

[cuongtong22]

I called earlier in regards to the billing cycle and was told that I had to provide 30 days notice in order to cancel my plan. The person I was speaking with told me that I could still be refunded half of this month (middle of the billing cycle) , even if I provided 30 days notice effective of this date. 

[Ahra_G]

Hi cuongtong22, 

Welcome to TPG Community! 

To have a better explanation of the charges/refunds associated with the cancellation, I'll organise a call back to be made from one of our Accounts Specialists. 

Kindly provide your best contact number and your most convenient time to receive a call via private message. 

We'll wait for your kind response. 

Thanks! 

[Ahra_G]

Good day, cuongtong22! 

Should you still require any assistance, please feel free to let us know. 

Cheers!