Cancellation of my NBN service

[ldelros60]

Hi, 

I have moved my NBN service to another provider since December 2018, how is it that I'm still getting credited until now (March 2019)? How do you stop this auto debit from my bank?

Regards,

Luis

[Shane]

Hi @ldelros60

Welcome to the community!

We apologise to hear that you're still getting billed to your account. We are able to locate your account using your community details and we can see that it is still active and there is no log on file that pertains of your cancellation request.

We'd like to arrange a call from one of our Account Specialists to discuss you details of cancellation, feel free to PM me your best contact number and preferred time.

In case you need a reference: How do I private message (PM) in the community