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Cancellation of my NBN service

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Level 1a

I am disgusted with TPG and your service, I have been a customer for years with an ADSL service I moved in late January and your sales people initiated an ADSL relocation as they told me their was ADSL at the new property, AND YOU CHARGED MY AGAIN outside my billing cycle, when I got to the new address I was then told ADSL does not exist by your TPG technical team, then you couldnt locate NBN even through there is an NBN box in my house.

 

Problem after problem, I have not paid for 3 months, all the details on my portal are wrong, in some places you have the old address in some the new address, I have tried on so many occasions to call you, I have been on the phone for over 2 hours tonight

 

I MUST CANCEL MY FU.....IN NBN SERVICE, I AM PAYING MONEY TO YOU PEOPLE FOR A SERVICE I AM NOT GETTING, MANY OF US DO NOT HAVE MONEY TO THROW.... I CAN NOT EVEN GET THROUGH TO CANCEL ... AND I WANT MY MONEY BACK FOR A SERVICE I HAVE NOT EVEN BEEN ABLE TO USE ... CHECK THE DATA IT WILL BE ZERO

 

I NEED AN ANSWER, THIS IS DISCRACEFULL