Cancellation of service

[dltwofold]

Hi there

I have recently begun a FTTB NBN plan (no contract). I am still within the first billing cycle.

I am wondering whether it's possible to cancel the service and (potentially) reconnect it in the future?

What would be my costs in:

a) cancelling the service; and

b) (hypothetically) reconnecting the service in the future with the existing modem/router?

Thank you in advance.

Daniel

[luisc]

Hi dltwofold,

Refering the cancelllation

https://community.tpg.com.au/t5/Broadband-Internet/cancellation-fee/td-p/35067

And for reconnection NBN

https://community.tpg.com.au/t5/NBN-Installation/Reconnect-NBN-connection/td-p/25916

Please check it out, in any case I could advice to contact our customer service

[dltwofold]

Thank you very much for the response.

Can you please cancel my service?

If not, who do I contact? 

Cheers

[luisc]

You can tried by this link, or contact our customer service department

https://cyberstore.tpg.com.au/your_account/cancel.php

However be aware of the terms and conditions

https://community.tpg.com.au/t5/Broadband-Internet/cancellation-fee/td-p/35067