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NBN Superfast Broadband keeps dropping out

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Level 1

Hi TPG support,

 

We had NBN superfast broadband installed at our address less than a week ago.

Connection started out great, however in the last 3 days our service has been dropping out continually.

 

NBN box stays illuminated. The "internet" light on the modem does not stay on. I have tried turning the modem off and on with no change.

 

I am in dire need of a reliable connection as I am a teacher that has transitioned to online classes.

 

Would really appreciate a quick resolution.

 

Thanks.

1 REPLY 1
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Moderator

Hello from TPG,
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Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download