NBN Superfast Broadband keeps dropping out

[simonbest84]

Hi TPG support,

We had NBN superfast broadband installed at our address less than a week ago.

Connection started out great, however in the last 3 days our service has been dropping out continually.

NBN box stays illuminated. The "internet" light on the modem does not stay on. I have tried turning the modem off and on with no change.

I am in dire need of a reliable connection as I am a teacher that has transitioned to online classes.

Would really appreciate a quick resolution.

Thanks.

[PeterW]

Hello from TPG,
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PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download