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Cancellation of service

Level 2

Hi there

 

I have recently begun a FTTB NBN plan (no contract). I am still within the first billing cycle.

 

I am wondering whether it's possible to cancel the service and (potentially) reconnect it in the future?

 

What would be my costs in:

a) cancelling the service; and

b) (hypothetically) reconnecting the service in the future with the existing modem/router?

 

Thank you in advance.

 

Daniel

3 REPLIES 3
Moderator

Hi dltwofold,

 

Refering the cancelllation

https://community.tpg.com.au/t5/Broadband-Internet/cancellation-fee/td-p/35067

 

And for reconnection NBN

https://community.tpg.com.au/t5/NBN-Installation/Reconnect-NBN-connection/td-p/25916

 

Please check it out, in any case I could advice to contact our customer service

 

Level 2

Thank you very much for the response.

 

Can you please cancel my service?

 

If not, who do I contact? 

 

Cheers

Moderator

 

You can tried by this link, or contact our customer service department

 

https://cyberstore.tpg.com.au/your_account/cancel.php

 

However be aware of the terms and conditions

https://community.tpg.com.au/t5/Broadband-Internet/cancellation-fee/td-p/35067