Cancellation

Level 1a

Hi, 

 

I've already emailed cancellation request, however I couldn't get any response yet. 

 

Your customer service team advised me they will contact me within 24 hours, however, didn't happen as expected. 

 

To make a long stroy short, I would like to get my installation fee and cancel my account ASAP due to your poor service and unabled NBN installation at my new place. 

 

Thanks,

Stella

1 REPLY 1
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Moderator

Hi @st5278084,


Welcome to TPG Community.

 

We regret to hear that you've decided to cancel the service since the NBN technician requires you to get a permission from the body corporate of your unit building for them to proceed with the installation of the NBN technology, however, you decided to terminate the account instead.

 

We understand that you were able to speak with our Accounts team and the request is already in progress. A full refund has been requested and they'll be in touch once an update is available.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV