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Hi @Jmmattner
Before cancelling, do you mind if i ask what seems to be your problem and is there anything i can assist you with?
You can post here or PM(Private Message) me for a private discussion about your service.
There is also a new ''TPG Mobile APP'' to help you with various trouble-shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download
Kind regards,
David_M