Cancellation

[jing520mary]

Hi
I already submitted the form on 11 or 12/11/21 to cancell my internet account. I understand there is 30days notice as I don’t have contract any more. I just want to know how is my cancellation process. I don’t want you to take the money again for next month. Thanks

[BasilDV]

Hi @jing520mary

Thanks for reaching out.

We were able to locate your account using your community details and will chase this with our Accounts team to provide further updates with your request.

A case manager will be in touch with you via Phone call or Email.

Have a good day.

BasilDV