TPG Community

Ask, answer and talk about our products


Level 1
I would like to cancel my internet service from 8 September 2019. How do I go about doing that? I do not have my account number (as I don’t seem to ever receive a bill/invoice).

Hi @Eddie1, we're sorry to know that you'd like to cancel the service. We have located an account using your community details, but we'd like to make sure that we got the right one.


Can you PM us the account holder's name and the complete address?


To send a PM, please refer to this link: How do I private message (PM) in the community


Thanks for sending the account details via PM, @Eddie1. We have arranged an account specialist to contact you between 8AM and 11AM WA time today to address the concerns raised.


Let us know should you have further queries. Thank you.