Hi, I applied for ADSL no contract lock-in service some time ago. Upon submitting application I was charged $179 (set-up and first month). However, TPG later advised they are unable to proceed as there's no lead-in cable at property and I needed to arrange with Telstra lead-in installation. Given specific circumstances this appears to be very costly exercise. Besides, I don't own the property. I wanted to cancel application and claim the refund. I wonder what the process is? I called customer service and was advised that according to their records this service is active and I need to submit service cancellation form. The service will be cancelled after 30 days then. This appears wrong to me. Also, in service cancellation form I don't see any mentioning of refund. Thank you.
