Welcome to the community!
Thanks for raising this to us, what kind of agreement? Is this a payment extension? I would love to help check what happened on the account.
To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file.)
So we come to an agreement in when I can pay my account. I follow the agreement and since then have had my internet turned off twice. Thinking it's worth switching after all the hassle and no offer of compensation. Worst customer service in history. 0 stars