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Internet traffic routing through wrong state

pb9
Level 2
Level 2

Hi.

I live near Melbourne and recieve internet service from TPG, however all of my traffic appears to go through Adelaide.

I noticed this a while ago but thought that it was just a geolocation error and didn't look into it, but now that I have looked into it, I realise that it does indeed affect latency, and all online games have an extra 10-40ms because of this detour.

I hoped that it would fix itself eventually, but apparently that is never going to happen. What do I need to do?

2 REPLIES 2
pb9
Level 2
Level 2

It has been almost a year and this still hasn't been resolved. I can't be the only one with this problem :/

Shane
Moderator

Hi @pb9,

 

We have multiple cases received getting an Incorrect Geolocation based on service IP address. Shoot me a private message with your account deatils (Username/Customer ID together with the address on file) and we will enlist the service to the ongoing investigation.

 

How do I private message (PM) in the community

 

 

Regards,

 

 

It has been almost a year and this still hasn't been resolved. I can't be the only one with this problem :/