Cancelling Technician

Level 2

Hi,

I was experiencing troubles with my TPG internet connection and a technician has been booked. However, the problem was simply a loose wire that has been fixed. There is no need for a technician. I would like to cancell the technician.

2 REPLIES 2
Highlighted
Moderator

Hi @mkumar88 

 

I'm glad to hear that the service is already working. The escalated ticket with our Engineering Team has been closed already. We have also notified NBNCo to cancel the appointment from their end.

 

Regards,

Will

Highlighted
Moderator

Hi @mkumar88

 

NBNCo has already cancelled today's appointment. Feel free to reach out to us again if you need assistance.