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Cancelling my internet

Level 1b

Hi there,

 

I am moving house and no longer require internet, so I need to cancel my TPG account from 27th August 2018. I am not in a contract. I understand you need this in writing, so please send me the details of what I need to do as soon as possible.

 

Thanks,

Mina

2 REPLIES 2
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Moderator

Hi @ bahrampour4, 

 

Welcome to the Community! 

 

I understand your account is being handled by your assigned complaints resolution case manager.

 

Your concern has been relayed  to him. As part of our external complaints process, a complaints

 

resolution case manager has been assigned as a sole point of contact and will be attempting to

 

reach your contact information to discuss the concerns raised and work towards resolution. 

 

Please await for a feedback. 

 

Thanks! 

 

 

 

 

 

Moderator

Good day, bahrampour4

 

I've since checked your account and it appears that the asisgned Case Manager sent an email on 17th of August pertaining to the cancellation of your service. 

 

Should you have further queries, please don't hesitate to contact your assigned officer via return mail. 

 

 

Thank you!