Hi @Geormia,
Welcome to the community!
We are sad to know that you're having diffculty with the service. We are able to locate your account using your community. Based on the latest log on file, we've seen that you have been in contact with one of our Technicians.
Initial test result shows your service a possible line fault causing the service not to work.
This issue has been escalated to our Engineering Team for further test and investigation.
Assessment may take 24hrs and updates will be provided via SMS or Phone call.
Let us know should you require further assistance.
