Cannot reach 213.136.84.208

[V_2004]

Hi Team

IP address 213.136.84.208 is not reachable on tpg network. 

Can this be fixed. Traceroute and ping results are listed below. 

This started happening a few weeks ago. 

ping cpanel.smartbuyestore.com.au

Pinging cpanel.smartbuyestore.com.au [213.136.84.208] with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 213.136.84.208:

    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

tracert cpanel.smartbuyestore.com.au

Tracing route to cpanel.smartbuyestore.com.au [213.136.84.208]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2     2 ms     2 ms     1 ms  10.20.22-210.tpgi.com.au [10.20.22.210]

  3     9 ms     6 ms     6 ms  syd-gls-har-int1-hu0-3-0-3.tpgi.com.au [203.221.3.67]

  4   149 ms   149 ms   149 ms  las-b24-link.ip.twelve99.net [213.248.95.232]

  5   208 ms   207 ms   208 ms  ash-bb2-link.ip.twelve99.net [62.115.121.221]

  6   290 ms   291 ms   293 ms  prs-bb1-link.ip.twelve99.net [62.115.112.243]

  7     *      295 ms   294 ms  ffm-bb1-link.ip.twelve99.net [62.115.123.12]

  8   302 ms   302 ms   302 ms  nug-b1-link.ip.twelve99.net [62.115.113.147]

  9   301 ms   302 ms   301 ms  contabo-svc072491-ic359969.ip.twelve99-cust.net [62.115.33.119]

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

[Ahra_G]

Hi @V_2004, 

Please send in your Customer ID or username via PM so we can check the status of your connection. 

Thanks! 

Ahra_G