Change IP Address

[Gmac05]

Hi, I have ADSL2+ with a static IP. Is there a way I can change it or request a new IP address?

[Anonymous]

Hi @Gmac05,

Welcome to the community!

Yes, it is possible to change your IP Address by sending an email request to adsl_admin@tpg.com.au. Please be advised that there will be a one time fee of $10.00 for the request.

Let me know should you require further assistance.

Cheers!

[Thomas197836]

Can you help I live in adeliade south Australia and for the last 2 days my internet has been extremely slow games are unplayable videos take a very long time to play and it is extremely slow can you please tell me what's going on

[Ahra_G]

Hi @Thomas197836, 

There are many factors that can affect the performance of your connection. 

You may check out this article: Slow speed issue

If you are using a WiFi connection, signal interference can play a part. We've created some articles that will help you improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If the issue persists, please send your Customer ID or username private message so we can have our Technical team assist you in checking for any underlying cause of the connection issue. 

Regards,

Ahra_G