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Change of NBN plans

Level 2

Good afternoon. I have been trying to upgrade my NBN plan from $29.95 plan to $49.95 plan.


I've tried to do it on-line myself only to get an error message each time. I then spent many hours waiting on chat supports  yesterday, only to be disconnected or told to "send an emal". One operator said that a priority message would be sent to the changeplan team and to wait for an email. Nothing has happened.


I sent two emails to the changeplan team, I receive no response.


Can I get some help please? 

Jef Dawson-Davis




Hi @brissiejef60,


Welcome to the community!

We did an article that you may find helpful, see this link, Changing NBN Plans through My Account.

We've seen that the plan upgrade for the service has been completed. Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.