Change plan

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Level 1b

Hi, I really need the access to communication room when I only will change my NBN plan?

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Moderator

Hi,

 

 Thank you for PM, I didn't get you, "really need the access to communication room." 

can you please provide more information?. 

Thanks 

 

 

                            

View solution in original post

6 REPLIES 6
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Moderator

Hi vinilourenco27,

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Moderator

Hi vinilourenco27, 

 

Need to change your NBN plan? This article is a step-by-step guide on how to change plans on your active NBN service via My Account.

To change your mobile plan check out this guide.

 

1. Log in to My Account at https://www.tpg.com.au/home/myaccount

 

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 2. Under NBN Account Management, click Change your Plan

 

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3. Re-enter your TPG username or Customer ID and password and click Next

 

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 4. Select the box for I want to change my NBN plan and click Next

 

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5. Choose the speed tier you prefer – NBN12 (Basic), NBN50 (Standard Plus), or NBN100 (Premium) and select the NBN Bundle you prefer:

 

Important: For the NBN12 S and SL Bundle, NBN50 SL Bundle, and the NBN100 SL Bundle, you have the option to include the Oz Talk Home Bundle Add-on for an extra charge of $10 a month. Tick the box for the Oz Talk Add-on if you would like to include this in your plan.

 

6. Click Next and follow the prompts to complete your plan change. You're done! You have now successfully changed your NBN plan.

 

You are able to change your TPG NBN plan as often you need, depending on the speed you want! For more information about our NBN plans, head over to https://tpg.com.au/nbn#section2

If you require further assistance, you can chat with our Plan Change Team at https://www.tpg.com.au/chat/planchange-movinghome. 

 

Highlighted
Moderator

Hi,

 

 Thank you for PM, I didn't get you, "really need the access to communication room." 

can you please provide more information?. 

Thanks 

 

 

                            

View solution in original post

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Level 2

I've tried to do this and it doesn't work at all.

 

Keeps coming up with an error and says to call.

 

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Highlighted
Moderator

Hi 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so i can look at your service

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Level 3

Hi Moderator, sounds like John Wick 3

6776083 no call no response no change. Does TPG have an IT dept. They are doing a great job. Mr Teoh will be happy. You need to divert all staff to a certain area for a period of time. Tell your customers that and concentrate on one area at a time. At present TPG is a turning clock. Mike Whelan