Changed NBN plan, can't connect

[Tbao]

Hi, I'm unable to connect to NBN as of the plan change from 11 to 44mbit. No dsl or internet light on modem. I have reset several times.

Regards
Ben

[Riezl]

Hi @Tbao,

Welcome to TPG Community!

We have located the account using your community details.

We can see that the issue has been escalated to our Engineering Team and you will be contacted by the case engineer within the day to discuss the progression of the case.

If there's a need for us to send a technician, you will be advised via SMS or phone call.

Let us know via PM should you have a preferred contact number and time. Thank you.

[Riezl]

Hi @Tbao, we can see that our Engineering Team has been in touch and advised that an NBN technician has been booked to further investigate the issue.

We have also received your confirmation via SMS regarding the said technician visit schedule.

You will be contacted by the case engineer for any additional update.

Let us know should you have further queries. Thank you.