Choice of Device for 5G Broadband

[codenamem27]

Hi there, 

I have signed-up for TPG 5G broadband recently and received a Sagemcom modem. Initially testing has found there are random dropouts and large fluctuating speed. Just wondering whether it is possible to swap to Nokia Fastmile modem instead? 

Thanks!

Roger

[kate_]

Hey @codenamem27, let's take a look at how we can help out!

Send me a PM here, we'll grab some details and get to the bottom of what's happening with your connection.

[codenamem27]

Thank you for the quick reply, Kate. PM sent

[codenamem27]

TPG support engineer has contacted me but all they have suggested is to move the modem around. I don't see any point since everything was working using my previous Nokia modem with a Vodafone data sim. I was also told they have no control over which modem gets sent out from the warehouse, is that the case?