Hey srwaldo,   So we're on the same page, is the TPG client you're referring to connected with his own NBN plan with us, or is he sharing someone else's? Has this worked at all at their new place, or has he had these problems since moving in?   - kate_ ... View more

We'd love to make sure you're getting the service you paid for, Davik.   If you send us a private message, we'll investigate what's happening with your service and make sure the dropouts you're seeing don't continue.   If you've never sent a PM here on TPG Community before, you can check out how through this link: How do I private message (PM) in the community? ... View more

Thanks for joining us, Sarah! We'll make sure your calls are working as soon as possible.   Send us a private message, and we'll get it sorted. ... View more

Hey Nelson,   We can help get your calls back up and running. Send us a private message, and we'll do some troubleshooting from there.   If you've never sent a PM before, you can check out how to do it here: How do I private message (PM) in the community? ... View more

Hey Kazz,   We'd like to chat more so we can make sure you're on the best plan for you. Send a PM, and we’ll get started.    If you haven't sent us a PM before, you can find how to do that here: How do I private message (PM) in the community ... View more

Hey Mathew,   Let's get to the bottom of what's happening with those dropouts, and put a stop to them.   So we can run some further tests on your connection, we'll get you to send a PM here. You can check out how to do that through the link below.   How do I private message (PM) in the community. ... View more

It's good to hear your internet is all normal when using a wired connection. This means signal interference is likely the cause of the dropouts.   There are a few settings that can be changed on your modem, such as disabling band steering and changing the Wi-Fi channel. You can head to the links below to find articles on how to do this.   https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Home/ba-p/815   https://community.tpg.com.au/t5/Modems-and-Devices/Wireless-Channel-on-your-modem-what-is-it-and-why-should-I/m-p/900#M4 ... View more

Hey @Crocemel,   We take privacy and security very seriously, which is why we won't be able to share any account details with you.   You can find your customer ID on any previous invoice, and you can reset your account password on the My Account webpage.   Thanks, Kate_ ... View more

Hey @bhandariravi9,   We can lend a hand with getting you back up and running right here.   So we can take a deeper look at your service and get to the bottom of the cause, send a private message.   Thanks, Kate_ ... View more

Hey @Tardis55,   We're glad to hear you were able to reach out to us over the phone, and that you'll be getting a new modem free of charge.   If you need a hand with anything else, we'll be here 😊   Thanks, Kate_ ... View more

Let's make sure you're connected ASAP, @nutreja83.   Send us a private message here, and we'll make sure you're online in no time.   Thanks, Kate_ ... View more

We can chat more about your options, @blakeus101.   So we can do that, we'll just need you to send a private message here. ... View more

We're here to help, @alanguide.   Send us a private message, and we'll check out where your case is at/pass any important info you have onto our Engineers.   Thanks, Kate_ ... View more

Hey @andrewteofilo,   How's your connection looking this evening? If you're not back online yet, send through a private message and we'll take a deeper look.   Thanks, Kate_ ... View more

Hmmm, that one hasn't come through @ccvale. Could we get you to try again?   Thanks, Kate_ ... View more

Hey @ccvale,   To take a further look into what's happened with this email, we'll need to check with the Post Master. So we can do that, we'll ask you to send us a private message, including the full header of the error message/bounce-back error.   Just a heads up, we edited your last post to remove your email address.   Thanks, Kate_ ... View more

Hey @yumi071500,   We can help get your refund sorted from here. Send through a private message with your account details, and we'll go from there.   Thanks, Kate_ ... View more

Hey Eddie,   You can find the below details on our website about how we protect and store your information:   If we no longer need personal information for the purpose for which it was collected, and if Australian law does not require us to retain that personal information, we are required to destroy or de-identify the information in line with the Privacy Act.   We have strict measures in place to ensure that your personal information can only be seen and used by staff who need it to do their jobs. You can see more information regarding our Privacy Policy on our Privacy Policy page.    You can also read more about our Privacy Policy here: https://www.tpg.com.au/about-us/legal/privacy   Thanks, Kate_ ... View more

Hey @ororomonrow,   Let's take a deeper look into what's happening, and get your service back to its best.   Send through a Private Message here with your account details and we'll get to the bottom of it.   Thanks, kate_ ... View more

Hey @sheikalam7861,   We can help you get back online. Send us a PM here with your account details, and we'll take a look.   Thanks, kate_ ... View more