TPG Community

kate_ · ‎19-11-2024

We will help get you back online ASAP, Simon. Send me a PM and we'll make sure your case is escalated and your connection is looked at.

kate_ · ‎18-11-2024

Hey @spotts, we want to help put an end to the dropouts you're seeing. We suggest giving the steps David has sent above a go. If they don't do the trick, I'll be here to help out 😊

kate_ · ‎18-11-2024

We will get this fixed up for you, @sainray. Send me a PM here and we'll make sure the right people get in touch with you ASAP.

kate_ · ‎18-11-2024

We want to make sure your number is ported to your new account ASAP, @ShionS. Send me a PM here, we'll get to the bottom of what's happening and get things sorted swiftly.

kate_ · ‎18-11-2024

We want to see what's happening with your connection so you don't need to get anywhere else, @felixq78. Send me a PM here and we'll get to the bottom of what's going on.

kate_ · ‎18-11-2024

Hey @yongxing0806, we're only able to confirm account/connection status with the account holder. We reccomend reaching out to the previous owner directly to check with them.

kate_ · ‎15-11-2024

Hey @Shankarr, we can help pick the perfect new plan for you! We're keen to ask a few questions to determine which will work best. Will you be using the internet a lot when you're not connected to Wi-Fi? Will you be making calls overseas? Do you have any sort of budget that you'd like to follow?

kate_ · ‎15-11-2024

Hey @Pat2, we can help get your account finalised. Send me a PM here and we'll get things sorted.

kate_ · ‎14-11-2024

We can lend a hand here, @NinaD. Send me a PM here and we'll have a chat about your account.

kate_ · ‎13-11-2024

We can help get your account finalised here, @guido4k. Send me a PM and we'll get things sorted ASAP.

kate_ · ‎12-11-2024

Let's help you get back into your account, @nishesh262! Send me a PM here and we'll help get your details updated.

kate_ · ‎12-11-2024

Hey @uts_cyb, if your payment was made by direct debit it can take up to 4 business days to be fully processed on our end. If you'd like us to take a look at where your payment is at, you can send me a PM here. Just a heads up, we edited some details in your post to protect your privacy 😊

kate_ · ‎12-11-2024

We'll help put an end to the dropouts and confirm if you need a new router, @Lit. Send me a PM here and we'll take a look.

kate_ · ‎12-11-2024

We'll help out, @traceystevens75! If you send me a PM here, we'll have a look at what's happening with your login.

kate_ · ‎11-11-2024

Hey @LindaMorrissey, we can check it out and make sure everything is online ASAP. Send me a PM here and we'll take a look at what's going on.

kate_ · ‎11-11-2024

The TPG website isn't accessible from overseas, which is why you're seeing that error when you try to log in. If you send me a PM here, we'll help get your prepaid balance topped up.

kate_ · ‎11-11-2024

Hey @Twisted_Shaman, we can help out! Send me a PM here and we'll help get your partner added as an Authorised Contact 😊

kate_ · ‎11-11-2024

We can help get that replacement organised for you, @72debbie. Send me a PM here and we'll chat some more.

kate_ · ‎11-11-2024

Hey @danielsim1007, we want to help get you back online ASAP. We'll get you to give the steps David sent above a try. If things still aren't looking right after that, send me a PM here and we'll take a look at your connection from our end.

kate_ · ‎11-11-2024

We can check out your options, @ayam666. Send me a PM here and we'll take a look at what modems we can offer.

kate_ · ‎11-11-2024

Hey @nicaoz, we're keen to help get your parents' contact details updated so they can login to their account. If the account holder heads to the link below and completes our Confirm Identity form, our Privacy Team will reach out within 2 business days to get things sorted. When you fill out the form, make sure you enter in a number that can receive texts, as a verification link will be sent via SMS. TPG | Confirm Identity

kate_ · ‎11-11-2024

Hey @MichelleKelly66! While you won't be able to merge your accounts into one bill, you can link your accounts so you can access both with one login. To do this, you can give our Accounts Team a call on 1300 993 011.

kate_ · ‎11-11-2024

Hey @Leijing, let's check out how we can help out with a new modem. Send me a PM here and we'll grab some more details from you.

kate_ · ‎11-11-2024

Hey @Joshr1985, we can check what's happening with your new modem delivery. Send me a PM here and we'll take a look at where it's getting sent.

kate_ · ‎11-11-2024

Hey @hqia5893, as David said above, you can send me a PM here. We'll check out what's happening and get you back online as soon as possible.

kate_ · ‎11-11-2024

Hey @ianhobba, we want to make sure you can log in to your My Account. Send me a PM here and we'll get to the bottom of what's happening when you're trying to reset your password.

kate_ · ‎08-11-2024

We're glad to hear you were able to log back in to your account. If you'd like us to take a look at your case, you can send me a message.

kate_ · ‎08-11-2024

We'll help get you back online ASAP, @cg018pymble. Send me a PM here and we'll check out what's happening with your service.

kate_ · ‎08-11-2024

Hey @tomleah1976, since your eSIM has been deleted, a new one will need to be sent out to you. If you head to the link below to complete our Confirm Identity form, our Privacy Team will reach out within 2 business days to get this sorted. The number you enter in the form will be sent a verification link, so we suggest entering an alternate number that can receive texts. This can be the number of a friend or family member who can forward the link to you. TPG | Confirm Identity

kate_ · ‎08-11-2024

Hey @Fantoccini, the My Account website isn't accessible while overseas, which is why you're seeing that error. How about we see how we can help with those settings instead? Send me a PM here and we'll chat some more.

TPG Community

About kate_

Re: Is there no customer support at TPG?

Re: FTTN changed to FTTP now daily disconnects multiple support requests no fix logs in post

Re: Technical support keep clearing my support ticket without resolving issue

Re: EXTREMELY ANNOYED!! All I want to do is port a phone number!

Re: Internet keeps dropping out 2 to 3 times per hour

Re: Installation has been withdrawed

Re: Sim only plan

Re: Can help me to cancel FTTB connection??

Re: Account cancellation

Re: cancellation of 5G wireless internet and return modem.

Re: New phone number

Re: My accound is expired

Re: Internet dropping out.

Re: I cannot login to TPG MyAccount.

Re: NBN Upgrade Set up

Re: Cannot Access TPG site

Re: Add an authorised person to my account

Re: NBN HFC Connection box no long has blue light and internet not connected

Re: FTTB No internet connection

Re: Modem Upgrade

Re: Verification SMS code going to an old mobile number

Re: Merge my 2 accounts

Re: New modem

Re: Moving house but no updates

Re: Reported fault not attended to for 2 weeks

Re: Cannot reset password for account from SMS link sent, multiple ways

Re: Your NBN broadband shaped account metering is completely broken. Please fix it ASAP.

Re: No internet connection

Re: Please help! Deleted eSim

Re: Login while overseas