Possibly due to congestion? The overall backhaul infrastructure is under constant strain. ... View more

That little box that asks for a password but already has it filled in? That is a message from one of the mailservers, and the problem has gone on occasionally for years. Just press enter and eventually it wiil come good. BTW, to preserve privacy of your email address may be advisable to remove that image now that David and I have seen it? ... View more

Incredibly low! But if you are still connected it must still be working. Confirm what plan you are on and whether you have any connection by line (to socket). What is connected to the back of your 420? Also are you using Ookla to test speed? ... View more

Those figures are extraordinary. What are they normally? ... View more

Are you on FTTN? If so it may be line problems (copper joints failing in humidity or temperature changes). I had them all the time... ... View more

There seem to be two systems on 13 14 23, possibly depending on the time of day. One just hangs on hold with very frequent advice messages (annoying). The other has different DTMF options depending on the department desired.The technical support does indeed have a call back system. ... View more

Manila was mentioned earlier. Many large Australian companies, including banks, outsource their telephone operations to Manila. Apart from an occasional accent problem, I have found  them very helpful if treated in a courteous and friendly manner. Also, I may be in the minority of posters, but so far I am satisfied that having made the decision to stop offerng email (which first infuriated me) TPG were actually thoughtful in setting up the option to keep the email address and go to TMC. I opted in weeks ago and all has gone smoothly so far. The TMC support emails are answered promptly. And so far, I have not lost any emails, as reported by some. ... View more

@horse360 wrote: Received email from NBN to say they are useless and cannot mange jobs in area, and to reschedule with TPG Bbut cannot as they have not updated job status. And it is still showing as open between 1300 - 1700 on 22 Nov 2023. So both TPG and NBN are unable to manage workload They sent you an email to say they are useless?? !!! ... View more

Are you FTTN or FTTP? What model is your modem/router? ... View more

Can't be sure, but I think NBN reschedule and let you know. Did you receive SMS messages that installer was coming, please be in etc.? ... View more

If your DSL had dropped, so will your email, except to a smartphone if you have it set up. ... View more

If you are on FTTN I was going to suggest copper joint problems as I also had frequent drop outs for that reason (cured by going to FTTP). But as you said 3 different propeties, maybe that's not the explanation... ... View more

Are you FTTP by any chance? ... View more

Were you already with TPG and updated the plan? ... View more

@conoranddee wrote: What tp link has these modem details? Modem model: VX420-G2V I have the TPG supplied VX420-G2h and I am more than happy with it. On FTTN (my previous system) it received the internet by copper into the DSL port, and acted as a modem/router (switch)/WAP/and also had an ATA for VOIP. On FTTP (my new system), the modem part is actually in the NBN NDT (you could prove that by linking a laptop straight to the NTD) and the ethernet out (Uni-D) goes into the 420 WAN port, still using the router/switch/WAP functions. The VOIP now is connected straight to the NTD Uni-V port. Lovely multi-use device. One useful function of the TP-Link that I much valued on FTTN: when the DSL link dropped (which it often did with a long copper run with numeous flaky joints) the router would reset iteslf without needing a power reboot.  I also like the fact that the WAP antennae are internal instead of sticking out like an upturned octupus! ... View more

@brewa wrote: Also, FYI, this account isn't my actualy TPG account There's the problem. Mods may be able to suggest something. ... View more

This sounds a little like my problem after converting from FTTN to FTTP. All resolved now with speeds great, no drop outs and perfect phone in and out,. Are you FTTN, FTTC, FTTB or FTTP? ... View more

Thanks for further clarification David!  See my STOP PRESS. Obviates all tests at this end I think you'll agree. ... View more

STOP PRESS! I have now tested the speed using a mobile hotspot, with the router turned off, so this entirely eliminates all components of the fibre infrastructure (FAN, MPT, etc) as well as the router and cabling. Results are the same. Download on  100 plan just 26 Previous test with the laptop eliminated the desktop. So it is *conclusive* that it is a TPG setting at their end. MODS please be kind and pass this to engineers. I do not think I should be paying for 100 and getting 26! Especially as the results are the same at all times of day (ie not congestion) ... View more

@david64 wrote: Hi @alanguide . Some things to try:   Config setting at TPG/NBN throttles connection or insufficient capacity Cat 5e/6 cables On wifi laptop, what wifi connection speed to router (>65 Mbps) QoS/Bandwidth Control set? Not needed for download. Does VX have traffic monitor like VR1600? Look at Traffic Monitor List. Any large activity? Use ethernet computer to ping router. Response time should be up to 1 ms. Ping with longer data length. ping -l 65000 ..... Response time up to 5 ms. Login to router and find its default gateway address. I think this is the first bit of TPG infrastructure. Ping it. Response time up to 5 ms. Ping with longer data as above. Response time up to 134 ms. Data has 44 ethernet frames; gateway returns full data length. The response times above are on my NBN25 connection, Win7 laptop on ethernet. When I went from ADSL to NBN, my Win7 ethernet driver changed how it worked. I went from 100Mbps LAN port to 1Gbps LAN port. I had to disable Energy Efficient Ethernet to get proper operation. Thansk for the ideas, David! Results: Cat 6. Short leads WiFi (laptop): Slightly lower speed unless very near, as would be expected. Incidentally, only desktop has antivirus so laptop test being same eliminates that possible cause. No QoS or bandwidth setting on my Tp-Link VX420. Could not find traffic monitor list. Router ping <1 OK. *******Ping -1 not an option. What did you mean? (W10) Default gateway ping <4ms.   *******I read somewhere that it might be possible to conncet a desktop straight to the NBN NTD. This would by-pas the router. Is that possible with TPG? Obviously it would be necessary to adjust the 'network' settings on the desktop...   ... View more

That shot is of an FTTP NTD, not FTTC. ... View more

Unfortunately the system needs checking! Received email saying techops re dealing with it,. Replied with helpful notes, using techops email adress supplied.. Bounced 'recipient rejected'! ... View more

UPDATE for mods. I've spoken to technical at TPG and after tests and discussion (very helpful and courteous) they have escalated to engineers. ... View more

What system? FTTN< FTTP etc. ... View more

@mvandere wrote: It's all rather badly managed IMO, but what would I know, I've only worked in IT for 45 years.   Unfortunately, the purity of technology has been eroded by commercial imperatives     ... View more