Scam?

[Graham999]

Hi, I've received the attached a couple of times in recent days re. stating that my credit card has been rejected re. payment, thus now overdue so to speak. I've gone into my account and found that nothing is overdue and no payment necessary up to this date. The problem is that this email has all the TPG hallmarks and addresses for reply. So, is it a scam or has an employee in accounts made an error? I've sent a copy of the email to TPG but so far no reply.

[Ahra_G]

Hi @Graham999, 

We're keen to check this out. Any chance you can send in your Customer ID or username via private message? 

Thanks! 

Ahra_G

[adsljw8s]

Also received a couple of these about the same time you received yours. Definately a scam!

Giveaways are: Incorrect ammount owing, also if you hover your mouse over the links provided (DO NOT CLICK) in the email it will show a web address not even remotely connected with TPG.

[BasilDV]

Hi All

We've created an article that will give you tips on how to protect yourself from Scams (Calls, SMS, Emails, etc.).

• Tips on How to Protect Yourself from Scams, Spam Email, Call and SMS

Have a good day.

BasilDV

[ccvale]

I keep getting the same emails

Dear Customer,

We recently attempted to debit your credit card for $89.99     however

unfortunately this was declined by the bank. Please note that as TPG services are paid in advance, your service may be suspended if payment is not received before your billing cycle renewal.

If your credit card details have recently changed, you may update your credit card information securely at http://www.tpg.com.au/updatecc.

To ensure your credit card details remain secure, please do not respond to this email with credit card information.

If you would like us to attempt the debit again, you may retry the payment at http://www.tpg.com.au/support/retry-payment.

If you have any queries, please contact TPG Customer Service on 13 14 23 (option 3) or visit our Support page at http://www.tpg.com.au/support.

Regards

TPG Internet

26/11/2024

Reference: ccvale 3296471                                                     

Moved or changed your payment details?  Update your details

  online at https://www.tpg.com.au/account/ Tax invoices can be viewed at: https://www.tpg.com.au/account/ Keep informed of our most current products and pricing at:

  http://www.tpg.com.au/register_online/

Also I actually cant login at the tpg website from a web browser (On several computers, possibly as I am overseas atm) I get error 403 Forbidden when I try to login. However I can login via the mobile phone app and my account is up to date.

I regularly get these tpg emails and they have all of the correct URLs in the typical format of a legit tpg email, quite convincing. 

[alanguide]

Probable Scam. Do not click on any links!