Received email that My $1/m Pay As You Go plan is changing to $15/m, want to cancel and get refund on my credit and prep

[alanyang]

Hi there,

As per subject, I've been on my Pay As You Go plan for years, mainly using it to receive calls, so $1/m is reasonable. Just got an email on Fri that it's changing in Nov to a $15/m PAYG plan which is not what I need and way over my budget.  I currently has $3 refunded credit and nearly $10 prepaid balance in my account, I want to close my account and get these refunded to my bank account. Please let us know how I can proceed with this?

Thanks

[kate_]

We want to see you stick around, @alanyang. We made the decision to streamline the mobile plans we have on offer so we can continue to focus on the quality of our products.

If you send me a PM here, we'll check out all of your options and see how we can help out.

[Bitzer]

Got 3 emails as I have 3 mobile numbers, only opened 1 and saw the 12G plan had gone up to 25G and we had to pay more. It's a real pain in the neck and an unnecessary imposition to have to go through the process of ringing up and cancelling the one a $1 Legacy Service. Have tried and I also can't yet get onto the old site to delete the payment option. If it's not resolved by the simple email (an electronic transaction) I have sent I may well say I've done being loyal and go elsewhere for the other 2 services as having payed $30 for nothing instead of $2  I don't feel good about them right now.

[kate_]

We can help out right here, @Bitzer.

If you send me a private message here, we can take a look at your accounts and get this all sorted.